---
title: Getting Started with HERO
description: How to download the app, log in and out, and troubleshoot login issues
---

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1. [Knowledge Base](https://knowledge.demand-iq.com/?hsLang=en)
2. [HERO](https://knowledge.demand-iq.com/hero?hsLang=en)
3. [Getting Started with Hero](https://knowledge.demand-iq.com/hero?hsLang=en#getting-started-with-hero)

# Getting Started with HERO

## How to download the app, log in and out, and troubleshoot login issues

### Downloading and Installing the App

- Visit the App Store (for iOS) or Google Play Store (for Android) and search “Hero from Demand IQ” to download and install the Hero app. 
    - [Hero App Store ](https://apps.apple.com/us/app/hero-from-demand-iq/id6443422119)
    - [Hero Google Play Store ](https://play.google.com/store/apps/details?id=com.demandiq.hero)
- Ensure you have a stable internet connection during the installation process.

### Creating an Account

- Account managers should add all new users to Hero via the [Demand IQ Portal](https://portal.hero.demand-iq.com/login).
- Open the app and follow the on-screen prompts to create a new Hero account.
- Provide the necessary information, such as your name, email address, and password.

Confirm your account through the verification email sent to your registered email address.

### Logging In and Logging Out

- Launch the Hero app and enter your registered email address and password to log in.
- To log out, navigate to the account settings menu and select the "Log Out" option.

![](https://knowledge.demand-iq.com/hs-fs/hubfs/IMG_0046-PNG-3.png?width=175&height=379&name=IMG_0046-PNG-3.png)

### I can't log in, what do I do?

- If you can't remember your password, hit Forgot your Password on the login page to reset your password then login. 
- If you are still having issues, reach out to us at (720) 740 - 4407

- [Getting Started](https://knowledge.demand-iq.com/getting-started?hsLang=en#main-content)

    - [Configure Your Tool](https://knowledge.demand-iq.com/getting-started?hsLang=en#configure-your-tool)
    - [Integrate Your Website](https://knowledge.demand-iq.com/getting-started?hsLang=en#integrate-your-website)
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    - [Zapier](https://knowledge.demand-iq.com/integrations?hsLang=en#zapier)
- [HERO](https://knowledge.demand-iq.com/hero?hsLang=en#main-content)

    - [Getting Started with Hero](https://knowledge.demand-iq.com/hero?hsLang=en#getting-started-with-hero)
    - [Using the Hero App](https://knowledge.demand-iq.com/hero?hsLang=en#using-the-hero-app)
    - [Hero Admin Portal](https://knowledge.demand-iq.com/hero?hsLang=en#hero-admin-portal)
    - [Hero Integrations](https://knowledge.demand-iq.com/hero?hsLang=en#hero-integrations)
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- [Best Practices](https://knowledge.demand-iq.com/best-practices?hsLang=en#main-content)

    - [Performance Marketing Tracking](https://knowledge.demand-iq.com/best-practices?hsLang=en#performance-marketing-tracking)
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